Shipping + Policies
With the current Covid-19 situation, I am taking precautions and extra care with fulfilling orders. All orders are carefully packed with clean, sanitized hands on a disinfected surface. I will do my best to continue to fulfill orders at my normal speed, however there may be delays within the postal service itself. Please reach out with any questions. We are all in this together. Stay safe!
Returns and/or exchanges are not accepted at this time. All sales and custom orders are final. Please contact me with any questions or issues!
Orders usually ship within 5 - 7 business days of the purchase date.
All domestic orders ship via USPS First Class Mail with tracking included to the shipping address provided at checkout. Please be sure to double check shipping address as reshipping fees due to incorrect/incomplete address will be the responsibility of the buyer. First Class Shipping is estimated at 3-5 business days & Priority Shipping at 2-3 business days. However, these timeframes are not guaranteed.
Additional customs and import taxes or fees may apply to international orders. These fees are the responsibility of the buyer upon delivery and are assessed by buyer's local customs office. I am unable to determine or alter what fees may be due. Per shipping laws, all items will be listed as merchandise with value of contents included on customs form. Customs taxes & fees can vary widely by country, but if you have questions, the best contact is your local post office/customs office for the most accurate info for your location.
Orders are shipped USPS First Class International, with the option to upgrade to Priority Mail. (Orders over $200 USD may be required to ship via registered/priority mail). If tracking is available, it can be found in your shipment confirmation email.
Shipping times can vary by destination and can be delayed due to customs, but typically international shipments arrive within 1-4 weeks.
Sun Patches are printed on raw canvas, and certain prints may have additional fabric paint added on top. The SolarFast Dye used in the printmaking process is permanent, washable, and lightfast. Don't worry about wearing the patch on a jacket and getting rained on! I would recommend washing as little as possible, so placing the patch on an item that you don't need to wash often, like a jacket or a tote bag would be ideal. Hand wash only when necessary with mild soaps and hang dry. Never scrub the image or use bleach.
All of the products are handmade from start to finished. There will be variation within the images printed, as well as color differences. I do my best to photograph the finished product using studio lighting to capture it's true colors. Please reach out with any concerns or specific questions about a product to firstname.lastname@example.org.